our commitment to providing you with a secure web site that you can trust for
you understand how and why we collect, safeguard, and use the personal
information you provide us.
We collect personal information in order to open and maintain your MyStockFund
accounts, process your orders, comply with securities and tax laws and
regulations, administer our business activities, and provide you with member
service. We are committed to safeguarding your information on our web site and
ask that you help us by:
Log onto the web site using your unique user name and password when you want to
access your MyStockFund account (see "Member Login” top right corner of the
Log off the site when you're done using it and its investment tools (see
"Account Logout" top right corner of the page).
The following other policies apply:
When you open an account with MyStockFund, you will provide us with personal
information and an authorization to obtain information from various other
sources. For example, you will need to provide us the following personal
information: your name, mailing address, home phone, and social security
number, along with your bank, credit union or other financial institution
account numbers, and your credit card number. You understand and agree that
this personal information will be submitted to a third party for verification
In addition, when you make investments with MyStockFund, we will retain
personal investment information about those investments and about your
brokerage account. If you communicate with us in writing or by e-mail, we will
retain the content of your correspondence or email message along with your
email address and our response. And, if you close your account, we will retain
personal information in an "inactive" status that will not be used except as
required by securities and other laws.
Using our server logs and information from "cookies" (a small piece of software
that the MyStockFund web server puts on your browser to recognize when you
visit the site) that we use, we will collect information about you and combine
it with information we collect from other visitors. This aggregate information
may include: the date and time of your visit, the pages viewed, the time spent
on our site, and the URL of the web site you came from. This information is
collected and used on an aggregate basis.
We will safeguard your personal and investment information with encryption
security software, including the Secure Sockets Layer (SSL) protocol, fire
walls, password implementation, as well as other precautions, including secure
physical ("bricks and mortar") facilities, fire protection, and data redundancy
When you come to the MyStockFund website to access your account information,
place a buy or sell order, transfer funds by ACH, or use a personal credit
card, our secure server software encrypts the information you provide us before
it is sent. This information is securely scrambled and not decoded until it
reaches our web site.
When using email to communicate with us, you should know that personal and
other confidential information such as your account holdings or account number
may not be secure. Therefore, unless you know that your email is secure, we ask
that you do not email us confidential information.
To prevent others from gaining access to your account and personal and
investment information, we recommend that you log off from the MyStockFund web
site, using the "Log Off" function, every time you finish using the site and
its investment tools.
We will use personal information to process your MyStockFund orders, maintain
and provide you with information about your MyStockFund account, and provide
you member service and support. We will also use this personal information to
comply with securities and tax laws and regulations and to administer our
We will also use personal information to notify you about changes to the
MyStockFund web site, new services soon to be released, and special offers
being made to MyStockFund members. You will always have the chance to “opt out”
and decline information on special offers by sending email to us at
Aggregate information gathered from visits to our web site is used to improve
our web site design and arrange our web pages in the most user friendly way.
This aggregate information will be used in reports and shared with business
partners. To protect your anonymity, this aggregate information will not be
associated with you personally, and we will retain all ownership rights to
Disclosure of Personal Information to Service Providers and Joint Marketers
We may disclose your personal information to companies that perform marketing
or other services on our behalf, such as our clearing broker, our parent
corporation, and to other financial institutions, such as your credit union in
the event that we have joint marketing arrangements with your credit union. For
your protection, we will require that these companies keep this personal
information secure and confidential. We will not disclose your MyStockFund
account number, investment positions, investment value, or other personal
investment information about your MyStockFund account to these companies.
Disclosure of Personal Information to Your Credit Union, and Your Opportunity to "Opt Out"
We may disclose personal information such as your account name, tax
identification number, and credit union account number to your credit union if
they participate in our Channel Partner Programs. For your protection, we will
require that your credit union keep this personal information secure and
confidential. We will not disclose your MyStockFund account number, investment
positions, investment value, or other personal investment information about
your MyStockFund account to your credit union; however, if your credit union
provides call center services for your account, then its personnel will have
"view only" access to your MyStockFund account to allow them to respond to any
member service inquiry you may make (of a clerical or ministerial nature only)
If you prefer that we not share your name and credit union member account
number with your credit union, as described above, you may "opt out", that is,
you may direct us not to share this information, by sending us an email at
[email protected] or send a letter to MyStockFund Securities, Inc., P.O.
Box 525, Herndon, Virginia 20172-0525, and provide the removal request.
Other Disclosure of Personal and Aggregate Information
We may, if deemed necessary, disclose your personal information and all
aggregate information to law enforcement or other government agencies, or to
the securities exchanges or other third parties, as required or permitted by
securities and other laws, for any lawful purpose, for example, to protect
against fraud, respond to a subpoena, or service your account.
We may also disclose aggregate information to our business partners and other
third parties, such as industry analysts, the media, securities exchanges and
governmental agencies. This aggregate information will not be associated with
We attempt to maintain all personal information about you as current, accurate,
and complete. You need to keep us advised at all times about any change in your
personal information, such as change in residence address, email address,
telephone numbers, etc. You can do this using the "Manage My Account" section
of the web site.
We also ask that you notify us promptly if any of your MyStockFund account or
personal investment information is incorrect or incomplete. We will correct any
information in our database that is found to be incorrect as soon as is
reasonably practical. If the information supplied is from a third party vendor,
you must refer to their correct information policies for specific information
(see MyStockFund Account Agreement, "Market Data", paragraph 26).
The MyStockFund web site will contain links to other web sites. Third parties
operate these web sites, and they may solicit or collect their own personal
information or data. We do not control and are not responsible for the privacy
policy of other companies' web sites, or what those companies do with any
personal information you provide them, or that they collect.
By using the MyStockFund web site, you agree and consent to our collection and
use of your personal information and the aggregate information as described in
is a part of our MyStockFund Account Agreement.
any such change on this page. You agree that any such changes will become
effective upon our posting, or upon such later date as may be indicated in the
Date: August 21, 2004